bp

lilic emulti a year ago

I never ever write reviews but I experienced one of rudest customer experience I have ever had when a guy working (to provide identifiable information for his manager he was a young darker skin toned individual) at the register laughed at me when I mispronounced a word before paying. also ignore my email name this is a random account of mine.

Dawit a year ago

I’ve never had a more frustrating experience with a mechanic. While the older gentleman working there is respectful and clearly knows what he's doing, he doesn’t speak English — which unfortunately puts everything in the hands of a younger Asian guy who handles most of the communication and control at the shop.This younger mechanic was extremely rude, dismissive, and unprofessional. When I asked for a clear explanation of what was wrong with my car, he literally told me to “Google it” instead of explaining — which is completely unacceptable. On top of that, his diagnosis was completely wrong, and I nearly lost $4,500 because of it. Thankfully I got a second opinion before authorizing any repairs.I truly respect the older man’s work ethic and skill, but the customer service here — driven by that one individual — was enough for me to say I won’t be coming back, and I don’t recommend this shop

Erik V Edited 3 years ago

A fine place to get gas--or diesel--while on your trip through the area. A mechanic is available to perform work on your vehicle, or perform a State inspection. There are also plenty of tobacco and caffeine products. Lotto. Bones pills. Motor oil and fluids. No postcards available

PhiloT McGiffin 6 years ago

The transmission on my 2014 Ford Escape started to fail when my wife was returning from an exercise class. She barely made it to the Forest Glen station. Although my insurance company would have paid to tow the Escape to a local Ford dealership or Aamco for repairs, I decided get an assessment and estimate from Carlos. He ran it through its diagnostics and showed me the error code readout, gave me his recommendation and a quote for a parts and labor. I researched it online and found his diagnosis to be accurate and his prices for parts and labor very competitive. The Escape repairs were done on time and included a 100K warranty as well as a 1000 mile free after service check to ensure everything is working correctly. I drove it on a 500 mile trip shortly after it was repaired and everything worked fine. When you walk into his service center office, there are a number of training certificates on the wall, something you might typically expect to see at a major car dealership. What I discovered is Carlos use to work for Criswell Chevrolet for a number of years before going into business for himself. As a result, you are getting great technical expertise at a much lower hour

Chris Willis 8 years ago

I am new to Maryland from out of state and needed state safety inspections for my two vehicles, both of which are 10+ years old. The Maryland inspection is quite rigorous compared to my old state. The guys here provided excellent service, detailed everything that needed to be done to pass inspection. Some of the repairs were simple I did myself and some required big work under the hood, most of which were repairs I knew my cars needed but had neglected for a long time. Herbert kept me up to date as they worked on my cars and got them done in the time I needed. The mechanics in the shop were courteous and did a good job. I will be coming back for all future service needs.